Iris · AI Virtual Agent for Voice
A conversation, not a menu.
Iris answers your phone in Greek, understands what the caller wants from one sentence and serves them from your own data. When a person is needed, it connects the caller to the right one.
Hear Iris answer a real call
Short videos of calls, as your customer hears them.
No caller is left without an answer
Your numbers, trunks and agent workflows do not change. Iris is added in front of them.
Natural speech
Understands the whole request, accepts interruptions and pronounces Greek names, places and numbers correctly. It answers in other languages too.
Answers from your own data
Looks things up live in your systems. It never quotes a price or a time from memory.
Announced transfers
Connects the caller to a person or a team, and the agent already knows what was asked. If nobody is free, it takes a callback request.
Appointments by voice
Books, moves or cancels appointments and sends a confirmation and reminders 24 and 2 hours before.
Outbound calls
Appointment confirmations, satisfaction surveys and renewal notices, with the Article 11 registry respected.
AI Insights on every call
Summary, topics from your own list, caller sentiment and the questions left unanswered. No separate licence.
C2C Platform
One platform for every customer conversation
Iris is the first step of the C2C Platform. What starts with voice continues in the same application, from first ring to follow-up.
01
AI answers first
Iris resolves what it can from your data, around the clock.
02
People finish the job
Agents answer in the browser, with the conversation in front of them.
03
You reach back out
Callbacks, abandoned calls, campaigns and appointments in one place.
04
AI Insights on all of it
Every call with a summary, topics and caller sentiment.
- IVR — Iris
- Call Me Back
- Call Center
- Omnichannel
- Contacts & Clients
- CRM Cases
- Quality
- Speech
- Workforce
- Analytics
- Reports & BI
- Outbound
- Appointments
You pay only for the modules you switch on.
Iris for your shop
Every missed call is a lost customer
Your phone answered, every time, by an assistant that speaks Greek. And appointments that look after themselves.
Starter
For a one-person business
- 1 extension
- Information and call-backs
- Shop portal
- Hours and announcements
Plus
For shops that take appointments
- Up to 3 extensions
- Appointments and reminders
- Confirmation calls
- Replies over Viber
Pro
For shops with systems and staff
- Unlimited extensions
- Revenue and no-show analytics
- POS or e-shop connection
- Multiple locations
Live in about two weeks. For prices, contact us.
A managed service, engineered in Greece
One partner for your telephony and for your AI agent. Operated by C2, controlled by you.
Security and data
- Data is stored in the EU (AWS, Paris), encrypted.
- GDPR: C2 is the processor and you are the controller, under a data processing agreement.
- Your data is not used to train models.
- Callers are told they are speaking to a virtual assistant and can always ask for a person.
C2 Technologies
- ISO 9001, ISO 14001 and ISO 27001 certified.
- Alcatel-Lucent Enterprise Direct Partner in Greece.
- Operated 24/7, with nothing installed on your premises.
- Recording only if you ask for it, announced and with controlled access.
How we start
A typical first pilot reaches live calls in four to six weeks.
Discovery
Together we map what your customers ask and where the answers live.
Pilot on one number
Iris answers one line. You see every call and what was resolved without an agent.
Scale
More lines and, where you need it, the rest of the C2C Platform.
Request a demo
Tell us a little about your business and we will get back to you.
We use your details only to answer your request.